Most banks have made this possible by optimizing their websites for mobile devices, allowing clients to control their accounts and make payments and transfers from anywhere. However, only 12%, of online banking users think this is a great advantage, being this percentage a minority.
Consumers’ concerns about the safeness of mobile banking applications are understandable and, although there are a few threats, banks are doing everything they can to make mobile transactions safer for their clients.
Here are a few guidelines you can follow to be safe and enjoy the comfort of mobile banking:
- If you use Wi-Fi, make sure the wireless network is safe to connect to the bank’s site or mobile application. Never send confidential information through an insecure network.
- Protect your device with a password and set it up to get locked after a period of time.
- Do not store information you’re not willing to lose in an insecure device.
- Do not share or disclose your bank card number or pin to anybody.
- Do not share your account information via text message.
- If you get a text message from your bank, erase it after you read it.
- Keep control of your financial statements to detect any irregularities.
- Report any banking application that could be malicious.
- If you lose your mobile phone or change your number, contact your bank to update your information.
- Before downloading any banking application, read other users’ comments to make sure it’s safe.
- Do not try to modify your device; it could lead to malware attacks.
- If you must check your account in a public place, such as a hotel, restaurant or café, change your password immediately after to be sure.
- In case something goes wrong you must know how to alert your bank about a fraud. Look for specific instructions in your bank’s website and keep the number at hand in case it is necessary.