Use of ATMs
- Keep your password confidential.
- Sign your ATM cards the moment you get them.
- Avoid writing your PIN number; if you do, make sure no one is looking.
- Block strangers’ sight when dialing your PIN.
- Refuse any help offered by strangers during your transaction.
- If a problem with your card arise, go to the nearest bank office as soon as possible.
- Save all receipts printed by the ATM.
- Disregard informal or unidentified signs indicating telephone numbers or addresses to place claims, only the bank issuing your card is authorized to handle your claims.
- Press CANCELL when you finish any operation, regardless of whether it was successful or not.
- Keep your card in a safe place and change your password frequently, avoid using repeated digits or numbers matching your personal address, date of birth or phone number.
Use of Electronics POS
- Make sure your debit or credit card is swiped through a bank’s electronic point of sale and not a different device.
- Ask for your receipt when the operation has been completed, regardless of whether it was successful or not.
- Keep your receipt for a considerable amount of time so you can compare with your bank statement.
- During the transaction, don’t loose sight of your card, once the operation is complete, check it and make sure it is your purchase.
Use of Internet Banking
- Make safe transactions by logging-in in reliable computers; avoid public access centers to carry out financial operations.
- Enter the internet portal through your bank’s website, under no circumstance access through links in emails or external websites.
- Make sure you sign-out once you have finished your electronic banking transaction.
- Check your bank accounts on a regular basis, if you find something suspicious, report it immediately to your bank’s customer service or visit your nearest bank office.
- Always keep your computer’s antivirus and web browser updated.
- Disregard any requests sent via email. Your bank will never send an email asking you to update or check your personal or account information.
Use of Email
- Never answer emails asking you for financial information or personal data, even if it looks official.
- Keep your email private, avoid displaying it in public places such as websites, social networks, etc. Otherwise, you are inviting spam into your inbox and making room for new phishing techniques.
- Emails are not private, they can be intercepted while sent. Be aware of your emails’ contents.
- Contact your card’s bank as soon as possible to report suspicious emails.
Use of Debit and Credit cards
- Make sure the safety envelope has not been opened when you get your cards, and check whether it meets the protection measures indicated therein.
- Sign the back of your cards immediately with blue or black ink.
- Constantly check your bank statements. Report any irregularities to your bank immediately.
- Memorize your PIN numbers. Avoid writing them in organizers, papers or on the card itself.