What to do in case of an armed robbery

2c566-los-premios-valencia-se-abren-por-primera-vez-a-la-novela-negraAccording to statistics, 70.97% of the 6,834.12 robberies per 100,000 inhabitants that occur in Venezuela involve firearms and usually occur between 12 at noon and 7 pm.

Parents should talk to their children about this issue. “The first requirement to be the victim of a robbery is to think it’s not going to happen to you, life isn’t worth the cost of a cell phone or a car,” says a known Venezuelan criminalist.

Robbery is usually a violent crime in which a criminal seeks to obtain an object under death threat. In that moment, it’s important to let the subject know he’s in control of the situation.

Raising your hands is the first thing you should do when you’re victim of a robbery; it is the international sign of submission and the criminal won’t interpret it as a threat.

People should stay calm during a robbery and understand something dangerous is going on. Follow the perpetrator’s directions and do not resist because there’s a fine line between an armed robbery and murder.

Avoid making eye contact with the criminal; he could interpret it as an attempt to identify him.

A frequent mistake is to try to follow the perpetrator after the robbery; this usually ends up in tragedy for the victim. Stay alert and file a police report as soon as possible.


Tips to carry out secure banking operations in mobile devices

pago-evolucion-580x360These days, mobile phones are used for various commercial activities, so it isn’t strange for the number of mobile banking users to have doubled over the last three years.

Most banks have made this possible by optimizing their websites for mobile devices, allowing clients to control their accounts and make payments and transfers from anywhere. However, only 12%, of online banking users think this is a great advantage, being this percentage a minority.

Consumers’ concerns about the safeness of mobile banking applications are understandable and, although there are a few threats, banks are doing everything they can to make mobile transactions safer for their clients.

Here are a few guidelines you can follow to be safe and enjoy the comfort of mobile banking:

  • If you use Wi-Fi, make sure the wireless network is safe to connect to the bank’s site or mobile application. Never send confidential information through an insecure network.
  • Protect your device with a password and set it up to get locked after a period of time.
  • Do not store information you’re not willing to lose in an insecure device.
  • Do not share or disclose your bank card number or pin to anybody.
  • Do not share your account information via text message.
  • If you get a text message from your bank, erase it after you read it.
  • Keep control of your financial statements to detect any irregularities.
  • Report any banking application that could be malicious.
  • If you lose your mobile phone or change your number, contact your bank to update your information.
  • Before downloading any banking application, read other users’ comments to make sure it’s safe.
  • Do not try to modify your device; it could lead to malware attacks.
  • If you must check your account in a public place, such as a hotel, restaurant or café, change your password immediately after to be sure.
  • In case something goes wrong you must know how to alert your bank about a fraud. Look for specific instructions in your bank’s website and keep the number at hand in case it is necessary.

Tips to avoid getting your phone snatched

robo celularAnswering calls on the street, carrying your phone in your hand, in your back pocket and texting while walking are ways to give criminals the perfect opportunity.

So you don’t grieve for your lost phone and spend money you off of your budget, follow these key suggestions:

Public places are forbidden:

People tend to answer their mobile phones anywhere, but it’s best to avoid it when you’re not in a safe place. When you answer your phone on the street you’re always at risk of getting robbed, but it’s more likely in crowded places.

Never carry it in your hand:

Many people use to carry their phones in their hands. Putting it out there for other people to see increases your risk of having it snatched off your hands, no matter where you are.


Iphone, Blackberry, Android and, in general, smartphone users not only answer calls anywhere, but also text. Avoid doing that since when texting you pay even less attention to your surroundings that when you’re talking on the phone, therefore putting your safety at risk. Accidents for texting while walking or driving are increasing by the minute.

Better in the front pocket:

Carrying the phone in your back pocket is not very recommendable, as it is easier to steal. You should carry your phone in your front or side pockets, that makes them harder to steal.

Do not talk while driving:

Mobile telephone theft while on traffic is also increasing. Not only you’re breaking the law when you talk on the phone while you drive, but you’re also risking the lives of other people, and thieves take advantage of your distraction to act.

What to do if your mobile phone is stolen?

The first thing to do is call your mobile phone operator. If you can’t contact the operator, you can report the loss through their website by entering your device’s IMEI code; that will immediately block it. You should keep your phone’s IMEI code written somewhere safe. The IMEI is printed on the back of the phone.

A few tips for our children’s safety (III)

familiaIIIIn previous publications we presented the first and second parts of this important information that we advise you keep at hand and put in practice for the safety of your family. This third and last part complements the information with the following security recommendations:


  • Explain to your children that NO ONE should touch them in a way that makes them feel uncomfortable.
  • If this happens, they should let you know IMMEDIATELY.


  • Be acquainted with Internet and the services used by your children.
  • Teach your kids NOT to schedule personal meetings with other internet users without your permission.
  • Explain to them that they must NOT provide any kind of information about family, trips, pictures, assets, etc., in social networks.


  • Choose a contact person, either a neighbor or a relative you and your children can trust to intervene in case of emergency.
  • The contact person must be an adult that lives close and is usually reachable.


  • Mom’s and dad’s work.
  • A trusted neighbor.
  • A close relative or friend who lives or works nearby.
  • Police or private security.
  • Local fire department.
  • Medical emergency.

These are general recommendations to give the family knowledge on how to prevent the risks generated by the crime rate these days.

A few tips for our children’s safety (II)

niños celularYesterday we published the first part of this important information we advise you keep at hand and put in practice for the safety of your family. This second part complements the information with some security recommendations:


  • Know where your children are, what they’re doing and who they hang out with.
  • Listen to them and pay attention to their behavior and mental state.
  • Do not let your children visit other people’s houses without your permission.
  • Do not let them play on the street unless it’s in a safe environment.


Do you keep objects in your house you don’t want your kids to touch? Take some time to talk to them about the consequences of:

  • Playing with guns and electric devices.
  • Ingesting medicine, alcoholic drinks and cleaning products.


  • How to call an emergency response number.
  • How to give their address in case of emergency.
  • How to get in touch with you or a neighbor immediately after getting home.
  • Not to let anyone in the house without having asked for your permission.
  • To carry a house key in a safe place.
  • Not to enter the house if they notice something unusual going on.

A few tips for our children’s safety (I)

familiaWe at G4S Venezuela wanted to address some aspects related to our children’s safety and how to interact with them to keep them from becoming victims of a crime.

Many of the crimes involving families happen due to a lack of communication between parents and their children, especially pertaining security issues. Talk to your children, listen to them and follow these recommendations:


  • Go straight home after school.
  • Use mobile phone and kitchenware responsibly.
  • Lock the doors.
  • Follow the rules and your parents’ instructions.
  • Face unexpected situations without panicking.
  • Do not be afraid when left alone.


Talk these things over with them and listen carefully to their concerns and ideas. Reach an agreement with them regarding the rules for:

  • Inviting friends over.
  • Doing household chores.
  • Doing homework.
  • Watching TV.
  • Using the computer.


  • Not to come near strange vehicles.
  • Never to say they’re home alone or open the door to strangers.
  • Teach them what to do in case of fire or flood and who to call for help.
  • If they get lost or separated from you, tell them who to approach for help.
  • Tell them to yell and defend themselves in case someone tries to kidnap them.
  • Teach them not to take gifts from strangers or climb into vehicles of people they don’t know very well.